Mutilple copy emails in Outlook

Regarding multiple copies of getting the same email, we are explaining the possible cause and fixes below.

1. One quite common evil which will end up creating duplicates of email are virus scanner that integrate with Outlook or too strictly configured firewall.

When Outlook does a Send/Receive and "thinks" it is talking to a mail server it is in fact talking to the virus scanner. This means that now the virus scanner is responsible for the connection. This means setting up the connection, requesting the list of mails stored on the server, managing the timeouts, etc but also closing the connection properly and telling this to Outlook. Although this could go right of course many many times, keep in mind that you do have added a single point of failure to the Send/Receive process leaving you with another possibility that the connection to the mail server isn’t closed properly and already received e-mail being received again at the next Send/Receive interval.

There is no direct need to integrate a virus scanner with Outlook as it is redundant anyway; it won’t add another level of security since it is one and the same tool as your on-access-scanner.

So, too strictly configured firewall could terminate the connection prematurely so Outlook will never have the chance to update its local list of received e-mails. You should disable the virus scanner of the outlook to fix the issue. To disable this, open(edit) your email account >> pick "More Options" >> then the "Advanced" tab >> Turning off AV scans.

2. If the "server timeout" value in Outlook is set to the default, the 'send' function well enter a repetitive loop if the process is delayed.

The best workaround is to set the 'server timeout' to 5+ minutes if you have a fast connection -- or more if the connection is slow. To increase the mail server timeout value in Outlook Express please follow these steps:

* Open Outlook Express
* Go to Tools and select Accounts.
* Highlight the mail account and click Properties.
* Click the Advanced tab and slide the Server Timeouts bar to 5 minutes.
* Click Apply. Click OK. Click Close.

Please try these options. The issue should be fixed now. :-)

Thank you.